Autonomous AI Customer Feedback Triage & Multi-Channel Router
Engineered a production-ready customer feedback routing engine in n8n that automatically ingests unstructured consumer reviews, dynamically classifies sentiment into structural routing tags via LLMs, and dispatches them across targeted organizational workflows.
Key Engineering Highlights:
• Cognitive Classification: Deployed a Google Gemini Pro model inside an autonomous AI Agent node to process unstructured raw text feeds and abstract them into a strict three-tier operational taxonomy (Complain, Compliment, Feature Requirement).
• Asynchronous State Merging: Integrated a structural Merge node to resolve asynchronous token splitting, cleanly unifying original user contact metadata side-by-side with the AI-generated classification tags.
• Conditional Rules Engine: Configured a multi-branch Switch routing network to partition data streams into separate operational vectors based on sentiment properties.
• Multi-Channel Distribution: Automated downstream execution layers to simultaneously manage stateful CRM updates in Airtable, broadcast rich Slack alert cards to dedicated internal teams, and deploy instant transactional user notifications via Gmail.
⏱ Cut internal customer feedback response times by 95%, completely eliminating manual ticket triaging and saving support operations 8–10 hours per week.
11 Jul 2026
Keywords
AI Usage
AI Integration & Logic: • Semantic Processing Core: Utilized Google Gemini Pro within an advanced n8n AI Agent frame to isolate customer intent and contextually evaluate raw feedback sentiment. • Deterministic Boundaries: Applied a tag-delineated XML prompt architecture to explicitly lock the model into a fixed classification string, completely preventing syntax deviation and text formatting hallucinations. Manual System Design & Infrastructure: • Asynchronous Pipeline Engineering: Hand-configured the n8n Merge node logic to handle asynchronous data structures, ensuring absolute data integrity before the payload hit the routing layer. • Multi-Branch Conditional Routing: Built and mapped specific multi-tier Switch routing pathways to sort variables accurately. • API Handlers & Schema Mapping: Manually mapped the database schema across three separate Airtable environments (Complaints, Testimonials, Backlog) and integrated Slack and Gmail OAuth blocks.
