9 Best Practices to Improve FCR in Contact Centers

Unlock better First Contact Resolution with automation, embedded payment tools, and omnichannel tracking built for enter...

02 May 2025

What are Digital Payment Platforms?

Learn how modern digital payment platforms help enterprises deliver PCI-compliant, frictionless payments and how to eval...

01 May 2025

Fraudsters are Exploiting Your Agents - Here’s How to Fight Back

Social engineering and AI-driven scams threaten contact centers. Discover enterprise fraud prevention strategies that pr...

02 Apr 2025

How to Write a Project Objective

Struggling with project objectives? Get a step-by-step guide on writing clear, measurable goals that keep your team alig...

02 Apr 2025

Best Trello Alternative Tools for Smarter Workflows in 2025

We describe better Trello solutions for both agile and complex structured teams looking to better manage project/product...

12 Dec 2024

CMMS Implementation Guide for Facility Managers

CMMS solutions offer facility managers powerful tools for enhancing operational efficiency. However, with 80% of impleme...

08 Nov 2024

Defensive Cyber Security: Protecting Your Digital Assets

Learn how defensive cyber security shields IT systems from cyber threats with layers like encryption, firewalls, and pro...

17 Oct 2024

PPM Schedule: How to Create Preventive Maintenance Schedules

PPM schedules are indispensable in modern facilities management. This guide shows you why you need PPM, how you can crea...

26 Sep 2024

What Is Integrated Facilities Management and What It Isn’t?

Discover the benefits of Integrated Facilities Management (IFM). Experience cost efficiency, improved asset performance,...

20 Sep 2024

Endpoint Security vs. Antivirus: A Comparison (2024)

Antivirus may have run its course as the rate of data breaches keeps rising the pitfalls of antivirus software are clear...

13 Sep 2024

What is Advanced Endpoint Protection (AEP)?

The financial and reputational costs of cyberattacks and data breaches from emerging viruses can be devastating. Find ho...

12 Sep 2024

Top 10 AWS Security Monitoring Tools For 2025

Discover the top 10 AWS security monitoring tools of 2025, their importance, and tips for choosing the right one for you...

05 Sep 2024

EPA Refrigeration Regulations and Tech Solutions for Retail

The EPA is tightening regulations in a bid to reduce the use of HFCs that are harmful to the environment. Smart tech tha...

09 May 2024

Planned Maintenance Systems (PMS): Key Features, & Use Cases

Learn on how planned maintenance systems improve system reliability by leveraging operational data analytics and predict...

01 Feb 2024